Refund policy
Returns:
- We have a 2-day return policy, which means you have up to 2 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Buyers need to pay for the return shipping.
- Free Shipping Eligibility: Free shipping is offered on orders that meet the specified discount scheme at the time of purchase.
- Returns Impacting free shipping discount scheme: If a return reduces the original order below the set threshold, the cost of shipping will no longer be covered by us. In such cases, the shipping fee will be deducted from the refund amount.
- A 5% restocking fee will be applied to all returned items. This fee covers the costs associated with processing and restocking the merchandise.
- We do not refund the shipping you had paid while buying.
- Certain items may be non-returnable or have special conditions. Please contact our customer service team for details.
Refunds
Once your return is received and approved:
- A 5% restocking fee will be deducted
- Shipping charges are non-refundable
- Refunds are issued to the original payment method
📦 Free Shipping Orders:
If your original order qualified for free shipping and a return lowers the order total below the required amount, the shipping cost will be deducted from your refund.
Non-Returnable Items
- The following items are final sale:
- Customized or made-to-order pieces
- Sale / clearance items
- Accessories (if applicable)
- (Any exceptions will be clearly mentioned on the product page.)
Exchanges
We offer limited exchanges, subject to availability. For the quickest resolution, we recommend initiating a return and placing a new order for your preferred item directly through the website.
Contact Us
For return requests or questions, please email: 📧 info@reallysocute.com